Terms and Conditions – Merel Scent
1. Overview
These Terms and Conditions govern your use of the Merel Scent website (www.merelscent.co.za) and your purchase of products. By using our website, you agree to these terms.
2. Products & Availability
All products listed are subject to availability. We reserve the right to discontinue or update products at any time.
3. Orders & Payment
All prices are in South African Rand (ZAR). Orders are confirmed once full payment is received via Payfast.
4. Shipping & Delivery
We deliver throughout South Africa. Delivery fees and estimated timeframes are shown at checkout. Merel Scent is not liable for courier delays.
5. Returns & Refunds
Please review our Refund & Retuhttps://merelscent.co.za/refund_returns/rns Policy. Damaged/defective items must be reported within 3 days with photo proof. An administration fee (e.g., 10%) may apply for order cancellations.
6. Candle Use & Safety
Customers must follow all usage and safety guidelines provided with candles. Failure to follow these may void eligibility for returns or refunds. Read about candle care
7. Home Décor Use & Care
For your safety and to maintain product quality, please follow all care guidelines provided with your décor items. We are not liable for damage caused by misuse or improper handling.
8. Jewellery Care
Please follow the recommended jewellery care instructions to preserve the appearance and finish of your pieces. You can view our Jewellery Care guide here
9. Intellectual Property
All content, including logos, product names, images, and copy, belongs to Merel Scent and may not be reused without permission.
10. Privacy
Your data is handled in accordance with our Privacy Policy. We do not share your personal information with third parties without consent.
11. Changes to Terms
We may update these Terms and Conditions at any time. Please review them periodically for changes.
12. Contact Information
Email: hello@merelscent.co.za
Phone: 068 426 7444
Address: 191 Brayford Avenue, Sunford, Phoenix, 4068